Share one lead inbox with my team
Let teammates see the same fresh leads, so anyone on the team can jump on one and nothing slips through.
Send lead alerts by SMS
Add an SMS channel for lead alerts alongside email, so a new lead can be picked up straight from a phone without waiting on an inbox.
Reply to a lead straight from the alert
Put a direct message-the-lead link in every alert, so the conversation can be started in one tap on whichever channel the alert arrived.
Negative keywords per service
Allow negative keywords scoped to a specific service, so filtering noise out of one service does not affect the others.
Zapier integration
Connect to Zapier so leads can be pushed automatically into the other tools a business already runs on.
Show sentiment on monitored conversations
Surface the sentiment of monitored conversations, so it is easier to judge which ones are worth replying to first.